Articles by Paul Le Bas

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How to Find the Right Distance to Keep with Customers

In a community pharmacy, close to 2/3 of the work is devoted to contact with customers. A successful interaction consists of ensuring there is a balance between personalized attention and the right distance. How do you find it? Instill trust According to Pierre-Marc Gervais, pharmacist in Montreal, it’s a matter of presenting yourself, stating the […]


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