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Job summary

Assess and make decisions regarding special authorization requests for medications to ensure members receive appropriate treatment. Liaise with members and healthcare professionals to coordinate the administration of treatment requests.

Job details

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. The Team: The Drug Special Authorization Unit (SAU) is responsible for making decisions concerning requests for authorization of certain medications. In this role, you will provide services to various clients and work as an integral member of a team of professionals from the healthcare sector. The primary goal of our unit is to ensure that the right plan member receives the right medication at the right time to provide the best possible outcomes. We achieve this by assessing special authorization requests according to set criteria. What makes us a different kind of employer? We WANT you to have a career that provides work-life balance, and helping you achieve this is important to us. This career opportunity offers no overnight shifts, no weekends, and because we are in the health business – paid benefits and perks to keep you at your very best. Work location is yours to determine remote from home, hybrid or in the office full time. Our hours of operation for this team range from Monday to Friday 8:00am to 4:30pm Atlantic Time (AT). We work a 7.5-hour workday, a 37.5-hour work week: No overnight, No weekends. Your day to day Make decisions concerning member’s requests for prior authorization for certain medications Utilize your pharmacy or healthcare background, knowledge and experience to render decisions Liaise with the members and other healthcare professionals to ensure treatment requests are appropriately administered What you will bring Education in Nursing, Pharmacy, Occupational therapy, Physiotherapy or related field or equivalent Minimum 5 years of experience in a health-related field. Strong understanding of medical conditions and pharmaceutical treatments. Excellent decision-making, multitasking, and communication skills. Comfortable with technology and digital tools. Bilingualism (English and French) is required to perform the duties of the role, which include daily collaboration with teams and partners in Canada who operate in both languages. Why Join us? 100% company-paid premiums for health and dental benefits Additional Personal Spending Account Additional Health Spending Account Annual Incentive/Bonus plan Association fee reimbursement Vacation Time, Sick days and Personal/Family days Employee and Family Assistance plan with additional access to online doctors, virtual consultations Access to a variety of company training, development and corporate wellness activities, earning Medavie title of one of ‘Canada’s Most Admired Corporate Cultures’ Flexibility in physical work location. Work from home/hybrid options available This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. As part of our commitment to internal career growth, applications from current Medavie employees are reviewed holistically, including performance, experience, and employment profile, to ensure alignment with the role and team needs. Pay Range: 61 221 - 68 873 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

What you’ll do

Assess and make decisions regarding special authorization requests for medications to ensure members receive appropriate treatment. Liaise with members and healthcare professionals to coordinate the administration of treatment requests.

Requirements

Requires a background in Nursing, Pharmacy, Occupational Therapy, Physiotherapy, or a related field with at least 5 years of health-related experience. Proficiency in both English and French is mandatory for daily collaboration.

Benefits

• Health Insurance • Dental Benefits • Personal Spending Account • Health Spending Account • Annual Incentive/Bonus Plan • Association Fee Reimbursement • Vacation Time • Sick Days • Personal/Family Days • Employee and Family Assistance Plan • Virtual Consultations • Corporate Wellness Activities

Listed skills

• Decision Making · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy Knowledge
• Medical Authorization
• Decision Making
• Multitasking
• Communication
• Digital Literacy
• Bilingualism
• Clinical Assessment
• Healthcare Liaison
• Pharmaceutical Treatment Knowledge

Job areas

• Healthcare
• Finance & Accounting
• Customer Service & Support