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Job summary

Manage patient communications, inbound prescriptions, prescription processing, and medication adherence using reminder tools and web applications. Coordinate with doctors, healthcare stakeholders, and team members to fulfill prescriptions, assist patients with drug expenses, and contribute insights to pharmacy initiatives.

Job details

Description Join our team in Richmond, BC The Virtual Pharmacy team is growing! We are a friendly group of professionals and go-getters working together to improve the life of patients across Canada. Our team focuses on chronic disease management, medication adherence, clinical dialogue, drug fulfillment accuracy and strategic planning. We are change agents using leading technology to build new ways for patients to navigate the healthcare continuum. Here’s the impact you’ll make and what we’ll accomplish together You’re an energetic team player with the ability to swiftly adapt to changing environments. You possess strong communication skills, a knack for multi-tasking and are well-grounded to provide stability to team members. You will partner with healthcare providers to provide input for transformational initiatives such as streamlining the exchange of information from doctors to pharmacy or improving transparency in drug coverage for patients. You'll be part of a team that will lead the digital pharmacy industry. What You’ll Do Manage patient communication channels Manage inbound prescription workflow Liaison with doctors and healthcare stakeholders Manage patient adherence through reminder tools and web applications Process prescriptions using TELUS Health Kroll Pharmacy Management Software Actively work with other team members in the fulfillment of patient prescription needs Assist patients with provincial, private payor and out-of-pocket expenses Work with key team members to provide business insights to develop transformative initiatives Qualifications What you bring: High school diploma or equivalent Strong patient communication skills Solid understanding of TELUS Health Kroll Pharmacy Management Software Technologically savvy Strong problem solving skills Exceptional organization skills 1-3 years experience working in a pharmacy Great-to-haves Bilingual (English and French) Any certifications or education related to the pharmacy industry Knowledge of compliance packaging used for medication adherence programs By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

What you’ll do

Manage patient communications, inbound prescriptions, prescription processing, and medication adherence using reminder tools and web applications. Coordinate with doctors, healthcare stakeholders, and team members to fulfill prescriptions, assist patients with drug expenses, and contribute insights to pharmacy initiatives.

Requirements

A high school diploma or equivalent, strong patient communication, organization and problem-solving skills, technological proficiency, and a solid understanding of TELUS Health Kroll Pharmacy Management Software are required. The posting asks for 1–3 years of pharmacy experience; bilingual English and French ability, pharmacy-related education or certifications, and compliance packaging knowledge are considered assets.

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Communication
• Prescription Workflow Management
• Prescription Processing
• TELUS Health Kroll Pharmacy Management Software
• Medication Adherence
• Problem Solving
• Organization
• Multitasking
• Adaptability
• Technology Proficiency
• Healthcare Stakeholder Liaison
• Drug Coverage Assistance
• Business Insights

Job areas

• Healthcare
• Customer Service & Support
• Administrative