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Job summary

Responsible for entering prescriptions into the Kroll system and maintaining accurate patient records. The role involves handling billing adjudication, communicating with healthcare professionals, and providing customer service to clients.

Job details

Description Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights. Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records. Key Responsibilities Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks Answer telephone calls promptly and courteously Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor Provide an excellent level of customer service to all clients Other duties as assigned Requirements Skills and Qualifications Experience with Kroll software is required Previous Pharmacy Experience required Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary). Knowledge on Standards of Practice in Ontario pharmacy practice. Retail Experience an Asset Exceptional customer service skills with a talent for building customer loyalty Effective communication skills MS Office Effective organizational skills, ability to multitask Problem Solving Skills Strong attention to detail Salary Description $22-26

What you’ll do

Responsible for entering prescriptions into the Kroll system and maintaining accurate patient records. The role involves handling billing adjudication, communicating with healthcare professionals, and providing customer service to clients.

Requirements

Requires previous pharmacy experience and proficiency with Kroll software. Candidates must have knowledge of ODB and third-party drug plan billing and Ontario pharmacy standards of practice.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Kroll Software
• Pharmacy Data Entry
• Adjudication
• Billing
• Customer Service
• Communication Skills
• MS Office
• Organizational Skills
• Multitasking
• Problem Solving
• Attention To Detail

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Retail