Client Information Specialist - Casual- Surrey, BC

September 2 2021
Industries Pharmaceutical, Biotechnology , Healthcare, social assistance
Categories Customer service, Pharma, Biotech, Sciences, R&D
Surrey, BC

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 382 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities. LifeLabs is currently looking for a Casual Client Information Specialist to join our team in Surrey, BC.

The Client Information Specialist position serves as the initial customer contact for telephone calls to Lifelabs. The Client Information Specialist screens the call to understand the nature of the inquiry and satisfactorily resolves the request. This involves interaction with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with the policy and procedures. Demonstrates Lifelabs Vision and Values in all activities.

This is a casual position at our Surrey, BC office.

Causal employees are scheduled to work as required by the operation and will work anywhere from 0 to 37.5 hours weekly, Monday through Sunday. Some shifts may be pre-assigned and other shifts will be considered ‘on call’ (i.e. coordinated with Scheduling on day of). Employees are required to complete a Casual Availability Form each year and commit to provide ongoing availability that meets operational needs.

Your responsibilities will include:

  • Provides test results and test information to internal and external clients in an efficient and accurate manner. This includes calling, faxing, and answering incoming inquiries as required.
  • Receives and implements requests for additional testing on specimens.
  • Provides patient information to referring physicians and referral labs.
  • Refers questions/complaints to specialists as appropriate for follow-up
  • Responds to routine inquiries from doctors and patients, ensuring follow-up to our clients.
  • Ensures client service information is current by collating statistical information and documentation, follows-up to ensure information is received, updates information as appropriate, file searches archives for medical/legal purposes
  • Receives and follows-up requests for physician consultations


  • High school graduation and/or completion of a Medical Lab Assistant training program, or equivalent training or experience
  • Knowledge and understanding of tests and services provided by the company and good understanding of the overall flow of the laboratory
  • Ability to operate telephone system
  • Excellent client service skills
  • Be able to work independently as well as part of a team and be flexible and adaptable
  • Excellent problem solving skills
  • Good understanding of Medical terminology an asset
  • Ability to be flexible and take a positive attitude towards change
  • Minimum 40 wpm and basic computer knowledge
  • Ability to cope in stressful situations
  • Good organizational and time management skills
  • Excellent communication, interpersonal and public relation skills

Does this sound like the job for you? We’d love to discuss your qualifications. Apply online today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email

Apply now! network