Director, Development and Automation - Center for Advanced Analytics Data Science and Innovation (Caadsi)

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

The Senior Director of Business Intelligence and Data Management is seeking an innovative and collaborative professional for the new Director of Development and Automation role within the Center for Advanced Analytics Data Science and Innovation (CAADSI) portfolio at FH. This unique opportunity supports a growing team in executing an Application Development strategy that uses a modern design/architecture and technology stack to support strategic organizational data-driven initiatives.

The vision for CAADSI is to be national leaders in digitally transforming healthcare, prioritizing exceptional experiences for patients and providers, revolutionizing care delivery and harnessing the power of virtual care for a seamless, equitable and easily accessible high quality health system.

Our ideal candidate is a clear, caring and courageous leader that brings a strong understanding of process improvements and automation, a strategic methodology, healthcare project implementation experience and technical coding skills. They will advance a team and apply best practices within Application Development that align with business continuity plans and organizational compliance. This senior leader will be an advocate for continuous improvement, an active member of provincial committees and an agile mentor capable of managing both transactional deliverables and team development.

The Director is accountable for:

• Managing the development of custom applications, including low code\no code, as well as build platforms that support analytics while monitoring and optimizing technologies and processes for efficiency and scalability;
• Leading the technical architecture, design, development and testing for FH’s advanced analytics products while overseeing the technical application development team (backend and front end);
• Evaluating and selecting appropriate tools and technologies for projects while staying current with industry trends and emerging data technologies;
• Guiding the team to develop priorities, coordinate the group’s performance and activities, and manage intersections with partners to ensure diligent change control across interdependent systems;
• Delivering data analytics initiatives by effectively working with business associates, source system teams, project managers and IT staff while communicating insights from high-quality data to business partners;
• Supervising designated staff and contractors while establishing clear definitions of responsibility, reviewing workload assignments and adjusting schedules to ensure clarity of expectations;
• Conducting employee performance reviews and coaching while creating an environment that fosters growth and development; and
• Planning and allocating resources effectively to meet project deadlines and objectives.

The successful candidate will have:

• Post-secondary education in Computer Science or related discipline;
• Expertise in application development including approaches, implementation and techniques;
• Senior leadership and management experience; or
• An equivalent combination of education, training and experience.

If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email Swetlana Patnaik, Client Partner of Executive and Senior Leadership Acquisition at executive.recruitment@fraserhealth.ca.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Senior Director, Advanced Analytics & Data Management, the Director is accountable for designing and maintaining the custom applications (on premises and cloud) and automation initiatives. This position plays a strategic role to help guide decision making, set direction, inform, and develop enterprise strategies through the building of tools and platforms that host and support the gathering of information. This involves identifying, defining, aligning, and sustaining the critical paths and requirements of the technology solutions. This position is also accountable for facilitating and promoting diverse technical solutions related to both analytic patient and employee reporting including providing leadership and overall project management and control for the successful implementation of several key projects.

This position plays a strategic role to help guide decision making and setting direction and informing/developing strategies for analytics reporting including advising in current and future trends to ensure the organization receives the high set levels of efficiency from our investments. The position will also be responsible for all system security as it relates to the running of custom applications, as per FHA’s privacy guidelines. Advises on all training and education of reporting and analytics & reporting systems to staff and other staff throughout the organization to ensure that tools are utilized efficiently and effectively. The Director develops, monitors and manages a budget and builds and leads a team to ensure all aspects related to the backend infrastructure.

1. Provides leadership in the overall technical architecture, design, development and test guidance for FHA analytics reporting.
2. Oversees the technical application development team. This includes directing the activities of a technical team including software architects, programmers (backend and front end).
3. Guides and influences PHSA Information Management/Information Technology Services (IMITS) team and decision support staff responsible for the technical backend. This involves developing priorities, coordinating and reporting on the group’s performance and activities.
4. Manages intersections with various other parties including PHSA tech services, IMITS, Clinical & Systems Transformation services and others to ensure proper and diligent change control across many interdependent systems
5. Delivers various data analytics initiatives by effectively working with business partners, source system teams, project managers and IT staff.
6. Supervises designated staff and contractors, establishing clear definitions of responsibility for each employee, reviewing workload assignments and adjusting schedules accordingly. Ensures all job descriptions within area of responsibility clarify and delineate position expectations.
7. Conducts employee performance reviews and coaching sessions including implementation of appraisals and facilitation of individual goal setting. Creates an environment that foster growth and development.
8. Investigates work and staff issues and where necessary initiates disciplinary action including termination.
9. Recruits staff and contractors through methods such as identifying vacancies and making hiring decisions to ensure goals and objectives of the department are being met.
10. Oversees the technical management and development for all application infrastructure related projects. This involves providing leadership in development of project charts, plans including budget and timelines and managing deliverables.
11. Develops and maintains internal and external design documentation to detail technical design specifications and ensure knowledge transfer.
12. Drives evaluation and adoption of scalable data analytics solutions for FHA.
13. Identifies opportunities and implements reporting improvements by ensuring system enhancements are developed, tested, deployed and function according to agreed upon requirements. Maintains up to date knowledge regarding new and upcoming system functionality.
14. Maintains awareness of current analytics and reporting systems trends and issues and communicates to groups as appropriate.
15. Manages and provides a safe and healthy workplace for patients/clients and staff and ensures that health and safety requirements for operational area are met. Reports unsafe situations; investigates and takes corrective action and/or notifies appropriate personnel.
16. Performs other related duties as assigned.

Bachelor’s Degree in Computer Science or related discipline, plus ten (10) years’ experience in development of applications, including a minimum of five (5) years of recent, related management experience, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Possess a strong technical background. This includes a solid understanding of software development principles, technologies, and industry best practices.
• Enthusiastic leader and proven track record of developing team members including permanent and contract staff.
• Proven ability to effectively manage in a large and diverse environment.
• Proven ability to plan and execute complex projects with stringent timelines.
• Ability to strategize and utilize diplomacy in handling and maintaining relationships.
• Ability to provide, create and support innovation within limited resources.
• Ability to provide leadership, motivation and guidance while demonstrating commitment to excellence.
• Ability to develop strategies for team members and FHA staff with dealing with change and transition.
• Strong development experience.
• Advance knowledge of a modern development language such as C#.
• Ability to adapt, learn and build on new technologies.
• Ability to translate business needs into data requirements.
• Excellent communication and interpersonal skills.
• Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.
• Utilizes effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.
• Physical ability to perform the duties of the position.