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The Customer Care Associate serves as the initial customer contact for telephone calls to LifeLabs. The Associate screens the call to understand the nature of the inquiry and satisfactorily resolve the request. This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures, while ensuring that LifeLabs’ Core Values are demonstrated in all activities.
This role is Full Time, based in our location in Mississauga, Ontario. Schedules will be for the Day Shift, with weekend shifts according to the rotation schedule.
Referred-Out Result Reporting
This position is primarily responsible for reporting results from non-LiifeLabs testing sites known as Referred-Out testing sites for ON and BC, communicating any reporting entry gaps, monitor and resolve any overdue pending result and serve as the primary contact for referred-out results inquiries, result communication to the HCP for results that require notification. This involves interacting with the appropriate applications and resources including liaising with the r Referred -Out testing sites to obtain and source the information required. Results reported and information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values.
LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process. Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530.