Specialist Commercial Operations

June 30 2022
Industries Pharmaceutical, Biotechnology
Categories Operations (manufacturing, packaging), Production, Operations, Quality, Safety
Ottawa, ON

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 113,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Status: Full Time Permanent

Location: Ottawa Based (Head Office)

The role of Specialist Commercial Operations (SCO) will be as an administrative communication liaison between the field Sales team and internal/external stakeholders. Internal stakeholders include contracts, marketing, technical support, customer service and logistics. External stakeholders may include customer integration (Winshuttle), event coordination, lead allocation and validation. In addition to supporting the sales team and internal processes, the Commercial Operations role also includes tracking of commercially sensitive purchase orders (SAP required) and evaluation/pilot project logistics.

  • Develop and enable a process that allows for the setting of accurate credit limit(CL) ranges (based on customer type) and CL increase management.
  • The SCO will liaise with cross-functional teams (e.g. legal, OEC, Marketing, Finance, etc.) to ensure that all documentation meets Abbott’s Legal, Compliance, and Finance policies. The SCO is responsible for proactively managing documentation for new agreements, tracking the status of documents as they move through the negotiations and approval process, and triggering renewals with existing vendors.
  • The SCO will also be a key support resource to support the execution of key operational initiatives. They will ensure ADC meets certain operational commitments with customers and outside agencies (ie. RFSO, Fed/Prov, Environmental Stewardship reporting, pharmacy banners).
  • The SCO will contribute to the successful delivery of projects by ensuring the delivery of key activities required from the Commercial Operations Team.
  • AR Finance liaison (credit limits)
  • Event coordination
  • Lead allocation, validation support
  • Develop, update and apply the MSA/SOW SOP for the division. Ensure that all
  • new employees are trained on the SOP application and follow process in place;
  • Liaise with Legal team to ensure ADC’s documentation is always meeting Legal
  • and compliance standards (plan and leads legal context meetings)
  • Liaise and closely work with cross-functional divisional teams (Marketing,
  • Finance) to ensure high standards and compliancy
  • Coordinates filing and payments for Government programs ex. Provincial Stewardship programs. Liaises with external consultants to ensure ADC is aware of new/pending requirements and maintains compliance
  • SCO can take on many support roles to ensure the successful and timely delivery of projects within the division


  • Business Administration (BA or B.Com) in Operations, finance or Marketing
  • 1-3 years of broad administrative experience preferably in areas of sales operations, account management, category management and trade Marketing.
  • Must be bilingual (French/English) oral and written
  • Able to lead by influence and is a strong communicator both with internal & external stakeholders
  • Ability to demonstrate behaviors that support Abbott Leadership Competencies.
  • Can problem solve and think independently
  • Operates and communicates effectively
  • Facilitate information sharing and a teamwork approach.
  • Project management and process mapping.
  • Negotiation with third party vendors.
  • Superior time management and prioritization skills.
  • Excellent organization skills.
  • Superior skills working with Microsoft Office (mainly Excel and Word).
  • Ability to work in a team environment and management multiple projects and deadlines simultaneously
  • Canadian Retail landscape an asset
  • Working with field-based teams
  • Expert in Microsoft Office, specifically Excel and PowerPoint
  • Experience with healthcare related products
  • Ensuring adherence to Ethics, Compliance, and Legal guidelines and processes.
  • Understanding of Financial processes (PO, accruals, payment terms).

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

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