Director, Commercial Operations

July 18 2019
Industries Pharmaceutical, Biotechnology , Healthcare, social assistance
Categories Sales, Business Development, Pharma, Biotech, Sciences, R&D, Pharmaceutical - Healthcare - Medical, Sales - Business development - Sales management
Toronto, ON

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

Director, Commerical Operations Reports to: SVP, Business Development Purpose of the Role The Director Commerical Operations is accountable to define and execute a strategy to ensure the Sales and Marketing excellence is achieved through the use of best practice sales automation platforms, (including self-serve portals, CPQ tools and business analytics and sales and marketing analytics/ management tools), performance management tools and strategic contract management processes. The role is also responsible for the development and institutionalization of rapid and effective sales and marketing onboarding, sales and marketing competency modeling and associated technical skills development programs. A key accountability of the role will be to define a strategy to raise the competency of the sales and marketing function, and to support predictable and sustainable growth of the General and Advanced Diagnostics portfolios Success in this role will be measured through accelerated financial performance and the measure of KPIs as leading and lagging indicators.

Core Accountabilities:

  • Accountable for developing the strategy and managing the execution of the sales and marketing operational excellence initiative to accelerate revenue and margin growth of the General and Advanced Diagnostics Business
  • Lead the identification and evaluation of best in class sales automation platforms that can be leveraged to provide sales and marketing with competitive advantages and are aligned with our current and future growth objective
  • Lead the development of onboarding tools and materials to accelerate sales and marketing effectiveness of new hires. Establish sales and marketing competency models along with competency assessment and associated development program.
  • Ensure there is a robust territory plan development process across all sales and marketing team, define the planning process, templates and KPI’s to measure success in collaboration with sales and marketing leaders.
  • Provide leadership, development and coaching of direct reports and sales and marketing leaders.

Minimum Hiring Requirements:

  • Bachelor’s Degree in a related field of study with a minimum of 5 years’ experience leading a Commerical Operations function
  • Demonstrated success leading cross functional strategic initiatives and leading sales and marketing execution
  • Strong sales operations experience in the Clinical Lab diagnostics industry
  • Strong “systems” thinker with the ability to turn insights into actions.
  • Strong track record of collaboration and effective negotiation
  • Financial accountability and experience developing and executing business cases.
  • Proven and self-motivated performer who can manage multiple and evolving business priorities.
  • Strong leadership and teaching skills
  • Excellent written/verbal communication, analytical, organizational and interpersonal skills

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process. Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530

Apply now!

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