Manager, Government Performance & Reporting

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reports to: Senior Manager, Government Performance & Reporting

Purpose of the Role This role will play a key role for LifeLabs, collaborating internally to ensure the implementation of new and ongoing management of existing performance monitoring programs for our government programs. They will ensure all performance standards and reporting obligations are appropriately monitored, and ensure processes are in place to collect and report performance data in a manner that is consistent with contract requirements. The Manager will oversee the preparation of any necessary analysis that would aid leadership in making strategic decisions and the work with relevant teams to ensure the execution of remediation plans. The Manager will forecast performance in future months, facilitate annual KPI and SLA performance reviews.

This is a 18months Temporary Full time Remote role based in Ontario to cover Maternity leave.

Core Accountabilities

• For all Ontario public programmes and contracts, develop, execute, and maintain a complete and effective performance management monitoring and reporting programme.
• Work with the Data Governance and Business Insights teams to make sure that the required data is collected, compiled, presented, and provided in a way that satisfies the standards of government partners.
• Support the growth of Tools for automatically gathering, compiling, and reporting data to the Ministry/Agency; etrics or dashboards to guarantee proper corporate visibility to the performance indicators needed for each government contract; Procedures for recording incidents of non-compliance, determining their underlying causes, and creating corrective strategies.
• Guarantee that internal KPIs, data collection, and/or reports are well understood. If there are differences from those established by the Ministry/Agency, that these variations are thoroughly understood, and that any necessary adjustments are made to ensure consistency with Ministry/Agency standards.
• Through collaboration and coordination with external stakeholders, ensure that all new performance and reporting obligations under each Ministry/Agency contract or arrangement are implemented in a timely manner and meet the Ministry needs.
• On a daily/weekly basis, work tactically with appropriate functional groups to ensure tracking and identification of areas at risk for performance failure; ensure processes are in place to capture rationale for business areas not meeting targets.
• Coordinate the review, impact assessment, and change management activities required because of changing performance measures, targets, reporting requirements, etc.
• For each contract, lead quarterly, Bi-annual and annual review processes internally to assess the KPIs or SLAs under each contract to ensure they are appropriate and aligned to both the objectives and outcomes of the program/government/agency as well as for LifeLabs, Recommend changes in KPIs or SLAs including the performance measure itself, the definition, and/or the target.
• During contract negotiations, RFPs, and the creation of proposals, support Senior Manager and leadership in the examination of new or proposed changes in performance and reporting requirements and determine the impact to LifeLabs.
• Offer alternate methods or metrics that are suitable for LifeLabs and satisfy the needs of the stakeholders to ensure that we are set up for success in meeting all future performance and reporting requirements.
• To detect, comprehend, and minimise any risk of performance failure, make sure the organisational decision-making and/or strategic planning processes takes the government performance and reporting requirements into account.

Qualifications and Skills

• 5 years of progressive experience
• Bachelor's Degree in Administration, Business, Finance, Management, Economics or equivalent
• Experience working on and improving an existing performance management program
• Experience managing commitments of a project, contract, program, or partnership
• Proven ability to work with Senior and Executive Leadership

#LI SW1 #INDEED

This is a remote role.

Hiring Range: 92,600 - 118,000

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Vacation Entitlement:

In this position, you will be entitled to vacation pay, which will be applied to each pay.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs' Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.