Sr Manager, Market Growth & Location Planning - Toronto

April 30 2019
Industries Pharmaceutical, Biotechnology , Healthcare, social assistance
Categories Marketing, Communications, Public Relations, Pharma, Biotech, Sciences, R&D, Marketing - Communication - Public relation
Toronto, ON

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us. This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

This is an integral role focused on LifeLabs’ core, government-funded business with the objective of maintaining and growing LifeLabs’ market share and leading the ongoing development and implementation of LifeLabs’ location planning strategy. This role reports directly to Director, Government Contracts Management in support of the corporate strategy. This person will work closely with internal and external stakeholders and ensure effective cross-functional collaboration and alignment with internal partners including Business Development, Client Services, Laboratory Operations, Real Estate, and Finance.

Key Accountabilities

  1. Strategy Development - work collaboratively with peers to:
    • Lead the development and implementation of strategic initiatives in a way that meets and exceeds customer needs and is aligned with our overall corporate and growth strategies
    • Conduct and refresh competitor and detailed stakeholder analysis to assess LifeLabs’ current market position in order to inform and adjust plans
    • Measure, monitor and evaluate the impact of the initiatives, make adjustments and incorporate new market, customer and internal insights as needed
    • Present strategic initiatives to groups of internal stakeholders
    • Support primary and secondary research related to potential growth opportunities and actionable implementation plans
  2. Program and Project management:
    • Support the Executive, VPs and Directors of the business units in effectively leading initiatives and activities related to the development and implementation of organizational growth strategies.
    • Manage and coordinate multiple, concurrent, complex and strategic initiatives projects across the business.
    • Collaborate with senior leaders within LifeLabs and other internal and external stakeholders to support effective planning and execution and ensuring robust internal and external change management.
    • Identify and manage risks and issues, assess the impact of changes and introducing remedial action as required.
    • Facilitate cross-functional and national collaboration to ensure alignment.
    • Conduct ongoing reviews to ensure learning is incorporated into future efforts.
    • Coach team members (direct and indirect reports) as required to ensure deliverables such as timelines, budget and resources are effectively met.
  3. Leadership Support:
    • Lead the location planning function for the organization to ensure LifeLabs has established short, medium, and long-term plans to optimize our footprint and maximize revenue.
    • Lead the development of actionable implementation and change management plans for core business growth strategies with supporting business cases to support decision-making by senior management / executive leadership team
    • Ensure plans are implemented in accordance with timeline and financial expectations and that any issues, challenges or deviations are escalated for resolution in a timely manner
    • Compose Briefing Notes, budgets, executive updates and external customer / stakeholder communications as required
    • Develop, mentor and manage a team while striving for high level of employee engagement


  • Experience in the development and implementation of growth strategies, the assessment of market opportunities and competitive dynamics, and driving both business process and the execution of strategies to achieve results.
  • Location planning and/or retail planning experience would be an asset.
  • A minimum 5-10 years’ experience in a leadership role. Strong team player able to work with and through others. Highly organized with the proven ability to work collaboratively and cross functionally at all levels of the organization and deliver results
  • Experience and preference for working in a fast paced, time sensitive, collaborative and team-oriented environment. Comfortable dealing with ambiguity and complexity
  • Preference for understanding of the Ontario and British Columbia healthcare systems and laboratory industry with in-depth knowledge of key stakeholders and entities
  • A proven high-performing leader with an appetite for professional learning and growth
  • A team player who actively contributes in a team environment
  • Excellent facilitation skills with contagious energy
  • A detail oriented, self-starter with demonstrated analytical and logical structuring expertise
  • Dynamic, working independently to organize, prioritize and coordinate activities required to meet deadlines
  • Excellent written and verbal communication skills with the ability to influence at all levels and lead teams toward a common vision or goal. Excellent active listening skills, ability to empathize with people going through a period of change
  • University degree in Engineering, Science, Healthcare Administration, or Business or equivalent education and/or experience
  • Proficiency in Microsoft Office suite including Word, Excel, PowerPoint and Outlook

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process. Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530.

Apply now! network