Customer Service and Documentation Assistant

October 20 2017
Categories Customer service, Laboratory
Lachine, QC

Work Place

1688, 50e avenue

Lachine, QC

H8T 2V5


Main Functions

- Ensure that the client's requisitions are conforming to our internal documents.

- Request changes from our customers if necessary.

- Register requisitions in our computer system.

- Prepare the necessary documentation and send the microbiology and pesticides samples to our suppliers.

- Respond to customer inquiries and queries via email.

- Order the required standards and reagents for the laboratory and approve the related invoices.

- Prepare the work files for the laboratory.

- Close the files in the database.

- Send the certificates of analysis to the clients.

- Distribute work projects to employees when needed.

- Update SOP's and analytical methods.

- Verify raw data when needed.


Requirements and working conditions

Education level: University 1st cycle (bac) in chemistry - completed

Years of experience related to the job offer: 1 to 2 years experience

Knowledge of USP Pharmacopeia

Spoken and written languages asked for: French and English

Salary offered: To discuss

Job status: permanent, full time, daytime (9am to 5h30pm)

Job start date: ≈ June 12th 2017



Contact's name: Clara Bakhshi (Administrative Director/HR)

Means of communication: fax number: 514-633-9679 ;

mail: 1688, 50e avenue, Lachine, QC, H8T 2V5 ;

via email

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