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Customer Service Agent

March 5 2018
Categories Pharma, Biotech, Sciences, R&D, Customer service, Customer service
Montreal, QC

Job Summary

Work in a fast paced environment while requiring minimal guidance and having a detail-oriented disposition.  The Customer Service Agent reports to the Laboratory Director and will be involved in all aspects of the job function.


Customer Service (90%)

  • Handle incoming customer inquiries in a courteous manner and provide exceptional service.
  • Maintain and protect customer confidentiality.
  • Provide support to the Quality Assurance and Administrative units.
  • Receive samples, issue project work orders, update and maintain the project management system.
  • Scan and archive related documents on the server.
  • Discard samples after project completion as per procedure

Reception (10%)

  • Reception of visitors according to Company guidelines and SOP
  • Reception of packages for internal distribution (including samples, special orders, letters, etc.)

Academic/Educational Requirements:

  • College/CEGEP diploma, preferred a Science certificate or degree.


  • At least 1 year of Customer Service related experience.

Required Skills:

  • Fluently bilingual, French and English, oral and written.
  • Ability to communicate effectively with customers and within the organization.
  • Efficiency in executing tasks with accuracy and in a timely manner as well as recognizing priorities.
  • Must be organized, a multi-tasker and take initiative.
  • Ability to work independently as well as in a team environment.
  • Good knowledge of Microsoft Office and Outlook programs.
  • Ability to sit and/or stand for prolonged periods of time.
  • Ability to get along in a diversified environment.
  • Must be able to lift/move boxes of up to 10kg approx.

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