Customer Support Agent - Nutrition Communications Agent
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Status: 18-month Contract
Location: Montreal, QC
Have you ever dreamed of being part of a dynamic and successful team? Come and join us!
We are looking for individuals who, like us, are passionate about helping people live healthier lives. If you are inspired by our commitment to innovate today for a healthier tomorrow, this role might be what you are looking for! You will be part of a team who is devoted to conveying Abbott's high-quality standards by delivering excellent customer service.
The Nutrition Communications Agent provides customer support for the various consumer loyalty programs and product specific services for Abbott Nutrition Canada. By doing so, the agent will promote Abbott Nutrition products and services as well as follow Abbott policies and convey the importance of Abbott's high-quality standards. In answering calls for the Similac, Ensure and Glucerna clubs, the Nutrition Communications Agent also answers questions on the Abbott Nutrition product line.
After receiving Product Specialist training, the agent will answer more specific product questions on the Ensure Consumer Care or Similac Feeding expert lines.
The dedicated Health Care professional service is supported by the Registered Dietitians within the Nutrition Communications Team. The Agent with applicable credentials may also take on this responsibility and receive transfers from colleagues. Customers include nurses, dietitians, pharmacists, doctors and clinic administrators as well as call transfer from patients, caregivers and parents using Abbott Nutrition products.
Agents work together and will transfer calls to each other:
Other additional responsibilities may include:
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott's success.