Customer Support Agent – Diabetes Care

June 5 2019
Industries Pharmaceutical, Biotechnology
Categories Health, Medical, Customer Service, Call Centres, Pharma, Biotech, Sciences, R&D, Customer service, Customer service, Clerical/Administrative Support - Medical
Saint-Laurent, QC

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world – in nutrition, diagnostics, medical devices and branded generic pharmaceuticals – that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Status: Regular, Full Time

Have you ever dreamed of being part of a dynamic and successful team? Come and join us! We are looking for individuals who like us, are passionate about helping people live healthier lives.

How about being a Communications Agent?

If you are inspired by our commitment to innovate today for a healthier tomorrow, this role might well be what you have been looking for! You will be part of a team who is devoted to conveying Abbott's high quality standards by delivering great customer service.

As a Communications Agent, you will be responding to telephone requests for information and support about Abbott's services and product information; more specifically the Abbott Diabetes Care products. For details consult www.abbottdiabetescare.ca. For this role, experience in a healthcare environment or with medical devices would be an asset.

How will you make a difference?

You will represent Abbott's commitment to customers and therefore:

  • Respond to calls and provide adequate, accurate and timely information on Abbott products.

  • Enter all calls in the tracking system, share information and collaborate with colleagues.

Can't wait to get started?

To be successful in this role, you will require the following qualifications:

  • DEC and 1 to 3 years of experience in customer service, preferably in a call center environment.

  • Bilingual, English, French, oral & written.

  • Excellent knowledge of computer software such as MS Office including Outlook. Speed is required for rapid data entry.

  • Minimum of 1+ year in a Helpdesk centre troubleshooting software inquiries would be an asset.

  • Ability to work evenings.

  • Hours of operation are 8:00am–8:00pm, Monday to Friday.  

Why Abbott? Unparalleled opportunities

  • Working with us – Learn about our culture, our people, our history.

  • Diversity & inclusion – Learn how workplace diversity and inclusiveness are part of our mission; and offer an equal opportunity employer.

  • Industry Leadership – We are especially proud when others recognize our work and the impact we are having on the world. Here are some of our recent recognitions!

Please apply via our website

Apply now!

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