RX Support Center Agent

August 8 2019
Industries Retail
Categories Pharma, Biotech, Sciences, R&D, Pharmacy Technician, Pharma, Biotech, Sciences, R&D
Varennes, QC



Reporting to the Support Center Manager, the incumbent is responsible for providing the highest quality Level 1 customer support to pharmacy users across Canada. He will also need to track customer requests and ensure that user issues are handled with satisfaction.


  • Take calls from pharmacy users.
  • Adjusts level 1 issues and assists users with prescription systems and related applications.
  • Accurately and accurately document all incidents and queries via the provided tool.
  • Tracks customer requests according to established standards.
  • Applies the escalation procedure for complex problems.
  • Participates in the rotation to perform support according to a schedule.
  • Performs some administrative tasks.
  • Performs other related tasks.


  • Have a Secondary 5 diploma or a college diploma.
  • Have a professional degree in pharmacy technical assistant is an asset.
  • Have a minimum of two (2) years of relevant experience as a laboratory technician or equivalent experience.
  • Have a very good team spirit and a good ability to manage stress.
  • Be independent, show initiative and have a strong interest in learning.
  • Have a professional ethic on the phone and know how to handle customer requests.
  • Have an excellent sense of customer service and have an easy communication.
  • Have a good knowledge of Microsoft software (Word and Excel.)
  • Have a very good knowledge of French, both verbally and in writing.
  • Have a good knowledge of English.
  • Be available for support on weekends on a scheduled schedule.
  • Be available to work evenings and weekends on a rotating basis.

Metro values, respects and relies on the differences and skills of its employees from all walks of life. We will consider all qualified applications.
Only selected candidates will be contacted.
We respectfully ask the agencies not to contact us or send us unsolicited applications.

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