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Installations Specialist

June 13 2019
Industries Pharmaceutical, Biotechnology
Categories Trades, Technicians, Construction, Electrical, Electronics, Mechanical, Scientific and Regulatory affairs, Facilities and maintenance
Kirkland, QC

Jubilant DraxImage, a subsidiary of Jubilant Pharma Holdings Inc, is currently recruiting for an Installation Specialist position to join our growing team!

What can we offer?

A culture that values opportunity for professional growth and development,highly competitive base pay, comprehensive medical, dental and disability benefits programs, group retirement savings program, health and wellness programs.

Jubilant DraxImage Inc. is a rapidly growing company with offices in Kirkland, QC and Yardley, PA. A global leader in the development of radiopharmaceuticals and state-of-the-art technologies, we are continuously seeking high caliber professionals to join our team. Jubilant DraxImage is a proud member of the Jubilant Pharma family. For more information, visit

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

If you're up for a rewarding challenge, we invite you to take the first step and apply today!

Jubilant Pharma Holdings Inc and all our subsidiaries proudly embraces diversity in our workforce. Our goal is to have a workforce as diverse as the patients and clients we serve. We have an inclusive environment where our employees can thrive and where our differences are welcomed. By welcoming our differences, we create products that are beneficial for our patients, clients, and overall human health.


  • Works with Sales & Marketing management and the clinical applications team to setup new accounts rapidly and efficiently.
  • Travels frequently, up to 30 trips a year (2-3 days).
  • Strive for customer satisfaction by troubleshooting on the phone, via email and on site if necessary.
  • Facilitates and contributes to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures
  • Works closely with quality, development and clinical team in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA's)
  • Maintains records within quality system of all complaints received and troubleshooting performed
  • Schedules, plans and performs routine preventative maintenance on systems in the field
  • Develops preventative maintenance instruction documents, updates and prepares other technical documents as required
  • Diagnoses problems to systems and coordinate the repairs and update the incident database to log and trend problems.
  • Work closely with supply chain to ensure adequate inventory of spare parts for preventative maintenance and urgent repairs
  • Work closely with engineering team to maintain critical spare part inventory list
  • Participates in execution of validation and verification testing of systems as required in collaboration with engineering, development and quality teams.
  • Develops appropriate customer training manuals and updates as required Develops troubleshooting instructions and updates as new problems are diagnosed and resolved
  • Prepares training documentation and updates for service personnel and facilitates training, including field training, of new installation specialists
  • Follows customer training manuals and updates as required
  • Work with engineers for continuous quality improvement of Smart-Fill and Ruby-Fill Systems Runs and presents trending reports on system status from cloud network in accordance with procedures as required
  • Maintains customer satisfaction data base and reports results of customer satisfaction surveys in a quarterly report to VP Global Sales & appropriate Sales Director Ability to assess potential damage to systems and make repairs as appropriate or feasible in compliance with quality system procedures
  • Maintain working knowledge of ISO9001 and ISO13485
  • Availability to work on-call and afterhours as required.


  • DEP in Electromechanic
  • At least 3 years experiences in technical field service
  • Ability to repair and maintain electro-mechanical systems
  • Able to use and operate electrical measurement instruments
  • Experience in providing technical support over telephone
  • Good understanding of Windows and ability to learn and troubleshoot complex custom software
  • Clear and concise communications skills
  • Strong technical writing skills
  • Good working knowledge Microsoft Office Experience using SAP Outstanding listening skills
  • Proactive Knowledge of good manufacturing practices
  • Fluency in English is required for USA and ROW
  • Minimum Canadian or US passport required for North America travel
  • Ability to work independently and shows good judgement at all times
  • Ability to work under pressure
  • Willingness to work in environment with radioactivity network