Program Officer - Clinical Research Services

Job summary

The Program Officer will provide administrative support for clinical research services, including invoicing, metric collection, and workshop coordination. They will also assist in the development of research processes, staff orientation, and the management of large-scale clinical research projects.

Job details

The Centre for Addiction and Mental Health (CAMH) is currently seeking a full-time, contract (12-month) Program Officer to support on-going activities across Clinical Research. Reporting to the Research Operations Manager, Clinical Research, you will also have accountability to Director, Clinical Research. You will assist with: administrative support for core clinical research services, including invoicing, metric collection, scheduling and distributing information around educational workshops; support onboarding and orientation of new staff and trainees; supporting special projects across clinical research divisions. The role will also involve working on small projects, supporting the development and implementation of processes and clinical research services, supporting training and orientation for research staff and scientists on new systems, monitoring and providing in-depth review of documentation and assisting the Research Operations Manager with large scaled projects. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 1001 Queen Street West. QUALIFICATIONS The successful candidate must have a Bachelor’s Degree in a related field e.g., Health Administration, Public Health, Psychology, or Neuroscience, with three (3) years of related professional experience. A minimum of one year of research operations experience is required. Previous research or service experience with individuals and/or families with mental health and addictions issues is an asset. In addition, the successful candidate will possess the following skills: Excellent interpersonal skills along with the ability to collaborate effectively with interdisciplinary teams including, research and clinical staff and research administrative personnel Highly detail-oriented with demonstrated ability to exercise initiative and good judgment and effectively work independently while supporting a fast-paced, high-functioning work environment and monitoring personal and team-level deliverables High proficiency in Microsoft Office Suite, including Excel, Forms, Word, and PowerPoint Previous experience with REDCap is considered an asset Well-honed time management skills with the ability to efficiently multi-task and produce high-quality, accurate work while meeting deadlines, maintaining flexibility to changing priorities and remaining solution-focused. Demonstrated experience working on multiple projects is required. A strong understanding of Quality Assurance practices and Research Ethics Board procedures is preferred Previous experience with the conduct of clinical research, from study start up to close out is required Excellent communication skills, both oral and written Familiarity with Finance procedures, along with the ability to manage budgetary data is an asset. Ability to work effectively in a variety of settings with individuals from diverse backgrounds Bilingualism (French/English) and/or proficiency in a second language is an asset. The successful candidate will have advanced influencing and negotiation skills, organizational and root cause analysis, as well as, the ability to solve complex problems and recommend solutions. Compensation & Benefits: * Hiring Salary Range: $63,824.57 – $79,780.71 per year (based on qualifications and experience) * Full Salary Range: $63,824.57 – $95,736.85 per year (reflecting potential growth within the role) * CAMH Benefits Package: Includes extended health and dental coverage, HOOPP defined benefit pension plan, paid vacation and sick leave, and professional development opportunities. This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being. CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here.

What you’ll do

The Program Officer will provide administrative support for clinical research services, including invoicing, metric collection, and workshop coordination. They will also assist in the development of research processes, staff orientation, and the management of large-scale clinical research projects.

Requirements

Candidates must hold a Bachelor’s degree in a related field such as Health Administration or Public Health and possess at least three years of professional experience. A minimum of one year of direct research operations experience is required, along with proficiency in Microsoft Office and strong organizational skills.

Benefits

• Extended health coverage • Dental coverage • HOOPP defined benefit pension plan • Paid vacation • Paid sick leave • Professional development opportunities

Listed skills

• Time management · Preferred
• Quality assurance · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical research
• Administrative support
• Project management
• Data collection
• Process implementation
• Training and orientation
• Quality assurance
• Research ethics board procedures
• Microsoft Office Suite
• REDCap
• Interpersonal skills
• Time management
• Budgetary management
• Negotiation
• Root cause analysis
• Communication
• Quality Assurance
• Root Cause Analysis
• Invoicing
• Operations
• Innovation
• Microsoft PowerPoint
• Microsoft Excel
• Detail Oriented
• Ethical Standards And Conduct
• Microsoft Office
• Courage
• Finance
• Collaboration
• Accountability
• Research
• Interpersonal Communications
• Time Management
• Strategic Planning
• Teamwork
• Administrative Support
• Ability To Meet Deadlines
• Multitasking
• Public Health
• Solutions Focused
• Mental Health
• Operations Management
• Scheduling
• Psychology
• Teaching
• Bilingual (French/English)
• Clinical Research
• Disabilities
• Complex Problem Solving
• Mental Diseases

Job areas

• Science & Research
• Healthcare
• Administrative
• Social Services
• Clinical Research Program Manager
• Program Officer
• Policy and Planning Managers
• Managers, All Other