Pharmacy Assistant

Reference ID: 001-CATP-469 Line of Business: Outpatient Pharmacy, Canadian Addiction Treatment Pharmacy Location: Thunder Bay, ON (125 Vickers Street South, Thunder Bay, ON P7E 1J2, Canada) Position Type: Full-Time, Contract (End Date: April 2027) Vacancy Status: This Posting is in Replacement for an Existing Vacancy Hours: 40 Hours Per Week Compensation: $19.00 Per Hour WHAT YOU’LL LOVE ABOUT CATC: AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE: Compassion – we meet people where they are, ready to help Accountability – we take responsibility for outcomes Respect – we work well with others Excellence – we deliver exceptional experiences to everyone we encounter * Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement. * Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System. * Preparation for the Future: Retirement Savings Plan (RRSP/DPSP). * Employee Recognition: Service Recognition Program. ABOUT THE POSITION: We are seeking candidates who are compassionate, caring and who can understand the challenges our patients and their families face. As the ideal candidate you are a pharmacy assistant who is responsible for assisting the pharmacy team in the preparations of medications and supporting them with optimal patient care. Working within a busy pharmacy or clinical environment, you have excellent communication and time-management skills. YOUR DUTIES AND RESPONSIBILITIES: * Answering telephones, forwarding calls, taking messages, assisting customers, stocking shelves, operating cash registers, cleaning work areas and sterilizing containers. * Order medications, organize supplies, label drugs * Work directly with patient data, prepare insurance forms, maintain patient profiles * Provide patient assistance for technical non-regulated functions as required (e.g., showing location of an OTC product) while ensuring that a pharmacist is consulted for all patient therapeutic issues. Administrative duties include the following: Banking & POS functions: operating POS, monitoring charge accounts, account reconciliation, etc * Data entry and billing of prescriptions using Kroll Pharmacy Software ensuring that required documentation is complete, including third-party billing restrictions, co-payment management, and coordination of benefits * Assist with the management and reconciliation of inventory * Other duties as assigned by the Designated Manager or dispensing pharmacist(s) WHAT YOU’LL NEED TO HAVE: * Completion of secondary school (diploma) * Provision of a recent and acceptable Criminal Reference Check. * Proficiency in using Microsoft platform, particularly Outlook, Word, and Excel. * Previous Pharmacy and Kroll experience is an asset. * Must be able to stand for long periods of time. * Demonstrated decision-making skills. * Excellent communication (verbal and written), organizational, and time management skills. * Demonstrated ability to remain calm and poised in urgent situations. * Excellent interpersonal and customer service skills. * Strong attention to detail. ABOUT THE COMPANY Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada. CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience. Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals. Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals. Please visit www.canatc.ca for more information! Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

The pharmacy assistant will support the pharmacy team in preparing medications and maintaining patient profiles while ensuring optimal patient care. Responsibilities include managing inventory, processing insurance forms, and performing administrative tasks such as operating the point-of-sale system.

Candidates must have a secondary school diploma and proficiency in Microsoft Office applications. Previous experience in a pharmacy setting and familiarity with Kroll software are considered assets.

• Group benefits plan • Employee assistant programs • Discounted goodlife fitness memberships • Paid time off • Wellness days • Professional development • Lunch and learn sessions • Retirement savings plan

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft WordPreferred
• Inventory managementPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Pharmacy assistance
• Kroll pharmacy software
• Data entry
• Customer service
• Inventory management
• Communication
• Time management
• Microsoft outlook
• Microsoft word
• Microsoft excel
• Decision-making
• Attention to detail
• Interpersonal skills
• Insurance billing
• Patient profile maintenance
• Taking Messages
• Account Reconciliation
• Accountability
• Stocking Merchandise
• Time Off Management
• Treatment Planning
• Administrative Functions
• Compassion
• Microsoft Excel
• Reconciliation
• Mental Health
• Billing
• Management
• Medical Records
• Cash Register
• Decision Making
• Customer Service
• Learning Management Systems
• Data Entry
• Disabilities
• Sterilization
• Medical Prescription
• Microsoft Outlook
• Windows SDK
• Time Management
• Coordinating
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Pharmacy Assistant
• Pharmacy Aide
• Pharmaceutical Technicians and Assistants
• Pharmacy Aides

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week