Pharmacy Implementation Specialist – Kroll

Job summary

Support Pharmaprix locations through Kroll system implementation, including readiness assessments, requirements validation, staff training, workflow transitions, and troubleshooting. Coordinate with pharmacy teams, operations, IT, and corporate stakeholders, document deployment progress and issues, and help ensure stores are operational after launch.

Job details

We are seeking a Pharmacy Implementation Specialist to support the rollout and deployment of the Kroll Pharmacy Management System across Pharmaprix locations in Quebec. This is an exciting opportunity for someone with retail pharmacy experience and a strong understanding of pharmacy management systems. You will play a key role in helping pharmacy teams transition to Kroll, ensuring successful system implementation, operational readiness, and smooth store launches. Working closely with pharmacy staff, operations leaders, IT teams, and corporate stakeholders, you will provide hands-on implementation support, training, and troubleshooting throughout the deployment process. Key Responsibilities Support Pharmaprix pharmacy locations during the implementation and rollout of the Kroll Pharmacy Management System. Deliver on-site and remote training to pharmacy staff, ensuring effective system adoption. Coordinate pre-implementation activities and assess store readiness for system conversion and go-live. Validate operational and technical requirements before launching the new pharmacy management system. Assist pharmacy teams with transitioning to new workflows, processes, and system functionalities. Identify and resolve implementation challenges, escalating technical issues when necessary. Collaborate with pharmacy operations, IT support, and corporate stakeholders to ensure successful deployments. Document implementation progress, technical issues, and operational challenges. Ensure pharmacy locations are fully operational and confident using the Kroll system following deployment. Required Qualifications & Experience Previous experience working in a retail pharmacy environment. Experience with pharmacy management systems and pharmacy operations. Familiarity with Kroll Pharmacy Management System is highly desirable. Knowledge of AssystRx is considered a strong asset. Experience supporting software implementations, system rollouts, or technology transitions is an advantage. Strong communication and training skills, particularly when supporting pharmacy professionals. Ability to travel frequently across Quebec (approximately 80%). Valid driver's licence and access to a reliable vehicle. Flexibility to work evenings, weekends, and variable schedules based on store deployment timelines. Strong organizational, documentation, and problem-solving skills. Ability to work independently in a fast-paced implementation environment. What Makes This Opportunity Interesting? Opportunity to contribute to a large-scale pharmacy technology transformation. Hands-on exposure to pharmacy systems implementation and deployment. Direct collaboration with pharmacy professionals, operations teams, and IT stakeholders. Competitive annual compensation of CAD $90,000–$100,000. Location & Travel This position is based in Montreal, Quebec, with extensive travel to Pharmaprix pharmacy locations across Quebec. Approximately 80% travel should be expected.

What you’ll do

Support Pharmaprix locations through Kroll system implementation, including readiness assessments, requirements validation, staff training, workflow transitions, and troubleshooting. Coordinate with pharmacy teams, operations, IT, and corporate stakeholders, document deployment progress and issues, and help ensure stores are operational after launch.

Requirements

Candidates need retail pharmacy experience and familiarity with pharmacy management systems; Kroll experience is highly desirable, and AssystRx knowledge is an asset. The role also requires strong communication, training, organizational, and problem-solving skills, frequent travel across Quebec, a valid driver's licence and reliable vehicle, and schedule flexibility.

Listed skills

• Training · Preferred
• Troubleshooting · Preferred
• Documentation · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Pharmacy Operations
• Pharmacy Management Systems
• Kroll Pharmacy Management System
• AssystRx
• Software Implementation
• System Rollouts
• Training
• Troubleshooting
• Store Readiness Assessment
• Operational Readiness
• Technical Requirements Validation
• Workflow Transition
• Issue Escalation
• Documentation
• Problem-Solving
• Stakeholder Collaboration

Job areas

• Healthcare
• Technology
• Retail
• Customer Service & Support
• Consulting

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