Bilingual Senior Customer Service Representative (12 Month Contract)- Abbott Diagnostics (mississauga)

June 10 2021
Industries Pharmaceutical, Biotechnology
Categories Customer service, Customer service, Customer Service, Call Centres, Customer Service, Call Centres, Sales, Business development, Sales management
Mississauga, ON

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Status: Temporary, Full Time (12 month contract)

Responsibilities:

  • Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner

  • Initiate system enhancements for all division that the department supports

  • Responsible for managing and coordinating high value shipments and logistics

  • Responsible for high value accounts or divisions to ensure customer satisfaction

  • Train new hires

  • Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities

  • Keep all Work Instructions pertaining to the role and department up-to-date

  • Project work as assigned

Required Skills & Abilities:

  • Excellent communication skills

  • Logistics experience and cross border shipping

  • EDI – GHX and Intertrade

  • SAP System

  • Must be bilingual (English/French)

Education and Required Experience:

  • College degree is required, bachelor degree (strong asset)

  • 3 to 5 years of experience in a customer service position

oin Our Talent Community to learn about upcoming job opportunities or connect with us at Abbott Canada, on LinkedIN, on Facebook and on Twitter @AbbottNews and @Abbott Global.

Apply now!

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