Pharmacy Assistant

Company Description Shoppers Drug Mart is a leading pharmacy retailer that has been serving Canadians’ health care needs for over 50 years. What began as a single pharmacy in Toronto has grown into more than 1,200 stores across Canada, offering accessible health, wellness, and retail services in local communities. The company is built on professional expertise and a strong commitment to personal service, focusing on the satisfaction of every customer. Shoppers Drug Mart emphasizes a people-first culture, where success is achieved one customer at a time through the dedication of its team members. Role Description The Pharmacy Assistant role at Shoppers Drug Mart in Ottawa, ON is a full-time, on-site position supporting the day-to-day operations of the pharmacy. The Pharmacy Assistant will help process prescriptions, prepare medications under the supervision of the pharmacist, and ensure accurate data entry into pharmacy systems. This role includes assisting customers at the pharmacy counter, answering phone inquiries with professional etiquette, and coordinating with healthcare providers when required. The Pharmacy Assistant will also participate in inventory management by receiving, organizing, and tracking pharmacy stock, and maintaining a clean, safe, and compliant work environment. Collaboration with pharmacists and other team members is essential to provide timely, respectful, and accurate service to all customers. Qualifications Experience in pharmacy operations and prescription processing, with knowledge of pharmacy terminology and workflows. Strong customer service skills, including the ability to communicate clearly, handle inquiries, and support diverse customers respectfully. Professional phone etiquette and confident interpersonal communication skills for interacting with patients, colleagues, and healthcare providers. Inventory management skills, including organizing stock, monitoring product levels, and following procedures for ordering and receiving medications. Attention to detail, accuracy in data entry, and ability to follow established protocols and regulatory standards. Ability to work on-site in a fast-paced environment, multitask, and collaborate effectively with the pharmacy team. Minimum 2 years of experience as a pharmacy assistant is must. Basic computer skills and familiarity with pharmacy or point-of-sale systems; proficiency in English, with additional language skills considered an advantage.

The Pharmacy Assistant supports daily operations by processing prescriptions, preparing medications, and managing pharmacy inventory. They also provide professional customer service at the counter and coordinate with healthcare providers.

Candidates must have a minimum of 2 years of experience as a pharmacy assistant and proficiency in pharmacy workflows. Strong communication skills and basic computer literacy are required to operate pharmacy and POS systems.

• Point-of-sale systemsPreferred
• Customer servicePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Prescription Processing
• Pharmacy Terminology
• Customer Service
• Phone Etiquette
• Interpersonal Communication
• Inventory Management
• Data Entry
• Multitasking
• Pharmacy Systems
• Point-of-Sale Systems

• Healthcare
• Retail
• Customer Service & Support

Minimum experience

2+ years

Apply by

Sep 15, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available