Coordinator Pharmacy Operations Support - Term

Job summary

The coordinator will monitor pharmacy operational metrics, facilitate process improvements, and ensure adherence to government regulations and compliance standards. They will also collaborate with stakeholders to support system training and remove barriers to superior customer service.

Job details

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success. Our Pharmacy team is searching for a teammate to support our operations in Atlantic Canada. The Coordinator of Pharmacy Operations Support will actively participate in the prioritization of maintenance request and help facilitate change. Their role is responsible to monitor and report comprehensive metrics for operations efficiencies, process innovation and optimization to Director of Operations, Pharmacy District Managers and Pharmacy Managers. Please note: This is a 7-month term position. Here’s where you’ll be focusing: Monitor all operational and system changes to ensure pilots and/or deploys are handled effectively with a focus of mitigating risk to the business Act as an integrator on systems and process training needs Drive continuous improvement of team analytics by ensuring any operational or system changes that may impact reporting is identified and managed Monitor and articulate key performance indicators (KPI's) to Pharmacy Manager Review and ensure adherence to government regulations and pharmacy compliance results included OHS Standards & audits, IHM and Pharmacy CQI's Continually assess effectiveness of standards and provide feedback for improvement Collaborate with the Operations and key internal stakeholders (Pharmacy Programs, Continuous Improvements, etc) in the ideation, pilots and curriculum of all new and existing programs. Work with PDMs and Pharmacy Managers to build knowledge and capability of new learners and under performers Support Director of Operations and PDM's to assist in the removal of barriers in the execution of superior customer service. What you have to offer: Undergraduate Degree or DEC with minimum of 2 years of relevant experience Retail pharmacy experience with knowledge of operations, systems and processes Excellent organizational and decision-making skills Proficient use of Microsoft Office Suite Who we are Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities. Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The coordinator will monitor pharmacy operational metrics, facilitate process improvements, and ensure adherence to government regulations and compliance standards. They will also collaborate with stakeholders to support system training and remove barriers to superior customer service.

Requirements

Candidates must possess an undergraduate degree or DEC with at least 2 years of relevant experience in retail pharmacy operations. Proficiency in Microsoft Office and strong organizational and decision-making skills are required.

Benefits

• Health benefits
• Dental benefits
• Retirement and savings programs
• Employee share ownership plan
• 10% in-store discount
• Virtual healthcare
• Employee and family assistance program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Listed skills

• Customer service · Preferred
• Pharmacy Operations · Preferred
• Regulatory Compliance · Preferred
• Decision Making · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy operations
• Process innovation
• Optimization
• Data analytics
• KPI monitoring
• Regulatory compliance
• OHS standards
• Pharmacy CQI
• Stakeholder collaboration
• Training facilitation
• Risk mitigation
• Microsoft Office Suite
• Organizational skills
• Decision-making
• Customer service
• Retail Pharmacy
• Pharmacy Operations
• Process Training
• Ideation
• Virtual Health
• Risk Mitigation
• Auditing
• Decision Making
• Customer Service
• Continuous Improvement Process
• Continuous Quality Improvement (CQI)
• Innovation
• Key Performance Indicators (KPIs)
• Microsoft Office
• Operations
• Plant Design Management System (PDMS)
• Prioritization

Job areas

• Healthcare
• Retail
• Management & Leadership
• Customer Service & Support
• Administrative
• Pharmacy Operations Coordinator
• Retail Pharmacy Manager
• Pharmacists
• Medical and Health Services Managers

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