Systems Analyst, Pharmacy

Job summary

Maintain and improve medication technologies and electronic health record systems, including building, testing, and maintaining medication configurations and reports. Provide troubleshooting and user support, assist with system upgrades and implementations, and contribute to change testing, quality assurance, and patient safety initiatives.

Job details

Pharmacy Services Parkwood Institute Mental Health Care - London, ON Full Time Salary Range: $38.62 - $45.42 /hour St. Joseph’s Health Care London offers an exciting opportunity to join our dynamic team as a Pharmacy Systems Analyst. The Pharmacy Systems Analyst supports the maintenance and continuous improvement of medication technology (e.g., PacMed, Pyxis, PakEdge) and electronic health record systems (e.g., Cerner PharmNet) to enable safe, efficient medication-use processes across the organization. Working closely alongside the Pharmacy Systems Specialist, this role contributes to the building, testing and maintenance of medication builds in our electronic health record system (e.g., formulary updates, barcoding, drug cost updates, compounded product configuration, generating and analyzing medication-related reports, etc.). As a key technical resource for various medication technologies, the Pharmacy Systems Analyst also provides day-to-day troubleshooting, end-user support, and back-end system support for upgrades, implementations, and system performance issues. This position actively contributes to quality assurance and patient safety initiatives by participating in system change projects and testing system changes prior to implementation. The Pharmacy Systems Analyst is part of the Pharmacy Support Services, within the St. Joseph’s Health Care London Pharmacy Department. The Pharmacy Department provides care across all St. Joseph’s sites: St. Joseph’s Hospital, Mount Hope Centre for Long Term Care, Parkwood Institute Main Building and Finch Family Mental Health Care Building, and Southwest Centre for Forensic Mental Health. The Pharmacy Department also provides care directly to members of our community through the two Prescription Shop pharmacies. The Pharmacy Department welcomes learners year-round, including pharmacy technician students, pharmacist students, and a pharmacy resident. Essential Qualifications Licensed Registered Pharmacy Technician, in good standing with the Ontario College of Pharmacists (OCP). Three years previous hospital pharmacy experience. Excellent interpersonal and communication skills. Ability to work independently as well as function as part of a team; ability to resolve conflict, offer and receive constructive feedback with team members. Knowledge of Safety Culture in Healthcare Settings, in compliance with the Occupational Health and Safety Act (OHSA). Preferred Qualifications Effective time-management skills - ability to balance multiple competing priorities on a daily basis. Experience with electronic health record systems (e.g., Cerner PowerChart/PharmNet, or similar). Proficient in Microsoft 365 - Outlook, Teams, Excel (intermediate level). Proficiency in French or a second language is considered an assest Teaching and Research St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties. Immunization Requirements Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza. Provide documentation of the Tuberculosis skin testing

What you’ll do

Maintain and improve medication technologies and electronic health record systems, including building, testing, and maintaining medication configurations and reports. Provide troubleshooting and user support, assist with system upgrades and implementations, and contribute to change testing, quality assurance, and patient safety initiatives.

Requirements

Applicants must be a Registered Pharmacy Technician in good standing with the Ontario College of Pharmacists and have three years of hospital pharmacy experience. Strong communication and teamwork skills, knowledge of healthcare safety requirements, and the ability to work independently are required; experience with electronic health records and Microsoft 365 is preferred.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Quality assurance · Preferred
• Microsoft 365 · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medication Technology Support
• Electronic Health Record Systems
• Medication Build Configuration
• System Troubleshooting
• End-User Support
• System Upgrades and Implementations
• Quality Assurance
• Patient Safety
• Medication-Related Reporting
• Microsoft 365
• Excel
• Communication
• Time Management
• Conflict Resolution
• Teamwork

Job areas

• Healthcare
• Technology
• Data & Analytics
• Security & Safety