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Job details

Our client, a well-established company in the food industry specializing in the production and distribution of food products, is looking for a Customer Service Representative to join its team.

What you’ll do

- Respond to customer calls and emails professionally, courteously and within a reasonable timeframe - Process and follow up on manual and EDI orders in the ERP system - Coordinate delivery dates and handle special requests related to orders - Communicate effectively with customers and the sales team to ensure proper follow-up - Schedule deliveries with transportation partners and the shipping team - Coordinate the logistics process for export orders - Conduct the necessary follow-ups to ensure orders are processed and delivered on time

Requirements

- Minimum of 5 years of experience in customer service and logistics, ideally in the food manufacturing or distribution industry - Fluency in both French and English, spoken and written, to communicate with customers in Ontario (40%); - Experience using an ERP system, particularly Sage 300, is considered an asset - Experience processing EDI orders, particularly for major retail chains - Experience in logistics

Benefits

- Group insurance plan with 50% of the premiums paid by the employer, including health, dental, life and disability coverage - Company-sponsored retirement plan, with contributions paid entirely by the employee - On-site parking - 3 weeks of vacation starting on the first day of employment - 4 sick days per year - Free company products for personal consumption

Listed skills

• French · Preferred
• Customer service · Preferred
• Production · Preferred
• Service à la clientèle · Preferred
• ERP · Preferred
• Health · Preferred
• Client · Preferred
• Process · Preferred
• Assurance · Preferred
• Logistics · Preferred
• Customer · Preferred
• English · Preferred