Pharmacy Manager

Job summary

Lead and optimize day-to-day pharmacy operations while scaling workflows to support business growth across Canada. Ensure full regulatory compliance and quality assurance while mentoring a high-performing team of pharmacy professionals.

Job details

About Pillway Pillway is Canada’s premier digital pharmacy, redefining patient care through technology, innovation, and relentless operational excellence. We simplify medication management with intelligent adherence tools, personalized care, and seamless nationwide delivery—empowering patients and caregivers with a modern, connected healthcare experience. We aren't just a pharmacy—we are a fast-scaling healthcare technology company driving the future of the industry. By revolutionizing patient care through proprietary digital solutions, we deliver an unmatched, patient-first model. Join our high-impact team to directly shape the future of Canadian pharmacy services. Position Summary We are looking for a high-caliber Pharmacy Manager to lead, scale, and optimize operations at Pillway. This is a high-visibility opportunity for a strategic leader who combines clinical excellence and regulatory precision with a drive for aggressive growth. You will spearhead operational scaling, expand clinical services, and align performance to position Pillway as Canada’s leading digital pharmacy. Key Responsibilities Operational & Growth Leadership Lead day-to-day operations while actively identifying opportunities to scale workflows, optimize efficiencies, and expand capacity to meet growing demand Support Pillway’s growth strategy by implementing processes and sharing best practices with our other sites across Canada, allowing seamless scaling of pharmacy services across provinces. Collaborate with leadership to design and execute pharmacy initiatives that contribute directly to business growth and patient reach. Regulatory Compliance & Quality Assurance Ensure full compliance with provincial and federal pharmacy regulations, including audits, recordkeeping, and narcotics management. Implement best practices that allow growth, without compromising compliance or patient safety. Ensure quality assurance of the pharmacy and our processes. Team Development & Expansion Build, mentor, and grow a high-performing pharmacy team (Pharmacists, Pharmacy technicians and Pharmacy Assistants) capable of supporting increasing patient volumes and expanding services. Foster a culture of growth, accountability, and patient focused care. Partner with leadership to plan workforce needs aligned with growth targets. Patient Experience & Service Expansion Champion the delivery of exceptional patient care, ensuring services scale while maintaining personalization and quality. Drive adoption of technology and digital pharmacy tools to improve patient engagement and adherence Expand clinical services and patient support offerings in line with Pillway’s mission and growth objectives. Strategic Collaboration Partner with cross-functional teams to align pharmacy operations with broader organizational goals. Contribute to strategic planning, forecasting, and execution of new service lines, partnerships, or initiatives. Act as a key voice in shaping how pharmacy operations support Pillway’s expansion Qualifications Licensed Pharmacist in good standing with the Ontario College of Pharmacists. Minimum 5 -8 years of pharmacy management or leadership experience. Proven ability to manage growth, scale operations, and lead teams through change. Strong understanding of pharmacy operations, compliance, and clinical services. Excellent leadership, communication, and problem-solving skills. Keen interest in digital health, innovation, and business growth strategies. Why Work With Pillway? Joining Pillway means joining a fast paced, high growth environment where your work has a direct impact on the health and wellness of Canadians. Competitive Compensation: Competitive compensation package with performance incentives tied to growth and KPI’s. Health and Dental Coverage: We offer market aligned salaries and comprehensive health and dental benefits, which includes 5 paid sick days per year. Dynamic Culture: We are a team of innovators. You’ll find a culture that values transparency, diverse perspectives, and a "get-it-done" attitude. Career Growth: As we scale across Canada, your role and influence within the organization will grow with us. This is a unique opportunity to play a leadership role in scaling a national pharmacy. We also offer professional development and career growth in our high impact innovative environment. Our Commitment to You Pillway supports a workforce of diverse backgrounds and encompasses policies and initiatives designed to help all employees feel welcomed and well-equipped to succeed. We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process. Please let us know if you require accommodation. Note: We appreciate every application we receive, but due to our overwhelming response, we will only be able to contact those who are under consideration for the position. Disclosure: We use AI tools to assist with screening and evaluating applications

What you’ll do

Lead and optimize day-to-day pharmacy operations while scaling workflows to support business growth across Canada. Ensure full regulatory compliance and quality assurance while mentoring a high-performing team of pharmacy professionals.

Requirements

Must be a licensed Pharmacist in good standing with the Ontario College of Pharmacists with 5-8 years of leadership experience. Requires a proven ability to scale operations and a strong interest in digital health innovation.

Benefits

• Performance incentives • Health coverage • Dental coverage • Paid sick days • Professional development

Listed skills

• Clinical care · Preferred
• Change Management · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy Management
• Operational Scaling
• Regulatory Compliance
• Clinical Services
• Team Leadership
• Quality Assurance
• Digital Health
• Patient Care
• Workflow Optimization
• Strategic Planning
• Narcotics Management
• Change Management
• Problem Solving
• Communication
• Healthcare Technology
• Performance Management

Job areas

• Healthcare
• Management & Leadership